FAQ

For Shoppers

How does my purchase support a fundraiser?
When you choose a fundraiser on the cart page, a portion of your order goes straight to that group and is included in their final payout.

How do I select my fundraiser?
Go to your Cart and tap Select Fundraiser. Once selected, your cart will show the fundraiser name before checkout.

Why did checkout ask for my address if my group chose “Group Delivery”?
Shopify collects an address by default. If your fundraiser is set to Group Delivery, your order is delivered in bulk to the organizer—no shipping is charged.

Where/when do I pick up my order?
For Group Delivery, your organizer will share pickup details. For Ship to Home, your order ships directly to you and you’ll receive tracking by email.

Shelf life & storage
Most mixes keep up to 6 months in a cool, dry place. Freeze-dried items include oxygen absorbers and, if unopened, typically last at least 1 year (often multiple years) in your cupboard. Once opened, they can regain moisture—keep them sealed and stored cool/dry. You can freeze our baking mixes (cookies, muffins, etc.) to extend freshness—up to 1 year max.

Allergens & ingredients
Full ingredients and allergen statements are on each label and product page. For severe allergies, please review the label and contact us with questions.

Baking directions
Directions are printed on the label and listed on each product page. Need a copy? Tell us which product you ordered and we’ll send the baking instructions.

I forgot to select my fundraiser—help!
Return to Cart and select your fundraiser, then continue to checkout. If you already checked out, contact us within 24 hours with your details and the correct fundraiser.

Can I change or cancel my order?
Email us as soon as possible. If your order hasn’t batched/packed, we’ll do our best to help.

Returns & refunds
Because these are food products and part of a fundraiser, all sales are final. If something arrives damaged or incorrect, contact us within 7 days and we’ll make it right.

Payment methods
We accept major credit/debit cards (and accelerated checkout options when available).

For Organizers

How does the fundraiser work?
We set up your group and unique link. Supporters choose your fundraiser on the cart page, you earn profit per item, and we send your report and payout after the campaign.

Delivery options (choose one)

  • Group Delivery: One bulk delivery to your pickup location; you distribute to supporters.

  • Ship to Home: Each supporter pays their own shipping at checkout. Rates are shown in the cart based on size, weight, and destination. Supporters can group orders to save shipping. (Ship to Home is online orders only—no paper orders.)

How long should we run the campaign?
2–4 weeks.

Payout & report
After the campaign closes and orders are fulfilled, we issue your summary report and payout. If you also accepted paper orders, your payout reflects the split between paper vs. online orders.

How do supporters know they picked the right group?
Your fundraiser name appears on the cart (and before checkout) once selected.

Ready to start a fundraiser?
Head to Start a Fundraiser (link) or email shantelle@cookiecrumbles.ca and we’ll set you up.